All orders within the USA and Canada are dispatched from our USA warehouse. Expected shipment time is 24 hours after placing your order; we aim to deliver within 2 to 7 working days following the date your order is placed. Please note that Saturday and Sunday are not classed as working days. If you have not received your delivery within the number of days indicated above please contact our US customer care at: firstname.lastname@example.org
For international shipping, please visit www.hoodlamb.com
During busy periods, such as Black Friday and Christmas, sometimes the above shipping times will be slightly longer.
In case of pre-orders, we aim to ship on the expected dispatch day. Please be aware that shipping can take another 3-9 days. Also note that if you order various products, all will be shipped by the latest date.
Please note, local country import tax and duties apply to orders placed from Canada.
We want you to be happy with your purchase. If for some reason you are not satisfied with your purchase you may return your item(s) within 30 days from the date of purchase. All returned items must be in new and unused condition in original packaging with original labels attached to them.
If you placed a pre-order, you will have additional time to return your order beyond 30 days.
Please note return shipping is not paid by HoodLamb.
Step 1. Submit your return request here
Step 2: You will receive an email with instructions of how to complete your return.
Step 3: Please allow up to 7 business days for your refund to be processed once the return is received.
Returns sent beyond 30 days from the date of purchase can not be accepted and will be automatically returned to the sender.
Articles will not be accepted if:
- it has been worn or washed
- you have attempted to mend a fault or mistake in the clothing yourself
- you have not followed the washing or general instructions correctly.
Canadian customers are also responsible for return shipping and any duties or taxes for the return shipment.
Be sure to include your packing slip, or if you no longer have your packing slip, please leave a note with your name, email address registered on HoodLamb, and order reference number.
We recommend that you keep your return tracking information until your refund has been issued.
If you would like to exchange your purchase, please return the product according to the below process and place another order at us.hoodlamb.com for the desired item. This will allow us to send your new product to you faster and your new selection will be less likely to be sold out.